Privacy Policy
Introduction
At H.O.P.E Oncology Clinic, we are committed to protecting the privacy, confidentiality, and security of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our clinic, use our website, or interact with our services.
1. Our Commitment to Privacy
At the H.O.P.E Oncology Clinic, we provide cancer care that is timely, affordable, advanced, and delivered with a strong emphasis on human touch and trust. We understand the sensitive nature of health-related information and take strict measures to ensure safe treatment and reliable care at every stage of cancer.
2. Information We Collect
We may collect the following types of information:
Personal Information
- Name, age, gender, date of birth
- Contact details (phone number, email address, postal address)
- Emergency contact information
Medical and Health Information
- Medical history, diagnostic reports, imaging, pathology results
- Treatment details including chemotherapy, immunotherapy, targeted therapy, and other cancer-related care
- Prescriptions, lab results, and follow-up records
Administrative & Payment Information
- Appointment details
- Billing and payment-related information
- Insurance details, where applicable
Website & Digital Information
- IP address, browser type, device information
- Website usage data collected through cookies or analytics tools
3. How We Use Your Information
Your information is used strictly to:
- Provide personalized cancer diagnosis and treatment plans
- Ensure early and quick access to appropriate cancer care
- Manage appointments, follow-ups, and patient communication
- Maintain accurate medical records
- Process billing and administrative requirements
- Improve our clinical services, patient experience, and website functionality
- Comply with legal, regulatory, and ethical obligations
4. Information Sharing & Disclosure
We do *not* sell, rent, or trade your personal or medical information. Information may be shared only in the following situations:
- With authorized doctors, nurses, and healthcare professionals involved in your care
- With diagnostic labs, pharmacies, or hospitals strictly for treatment purposes
- When required by law, court order, or government authorities
- With your explicit consent
All third parties are required to maintain strict confidentiality and data security standards.
5. Data Security
We implement appropriate administrative, technical, and physical safeguards to protect your information against unauthorized access, alteration, disclosure, or destruction. Access to patient data is limited to authorized personnel only.
6. Patient Rights
You have the right to:
- Access your personal and medical records
- Request correction of inaccurate or incomplete information
- Withdraw consent for certain data uses, where legally permitted
- Ask questions about how your information is handled
Requests can be made by contacting our clinic directly.
7. Cookies & Website Usage
Our website may use cookies to enhance user experience and analyze website performance. You may choose to disable cookies through your browser settings; however, this may affect certain website features.
8. Data Retention
We retain personal and medical information only for as long as necessary to provide care, fulfill legal requirements, and maintain medical records as per applicable healthcare regulations.
9. Children’s Privacy
Our services are intended for patients of all age groups. For minors, information is collected with the consent of parents or legal guardians, in accordance with applicable laws.
10. Changes to This Privacy Policy
H.O.P.E Oncology Clinic reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on our website with an updated effective date.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:
*H.O.P.E Oncology Clinic*
A – 22, Block A, Hauz Khas,
New Delhi, Delhi 110016
Phone: 011 4342 0000
Email: info@hopeonco.com
By using our services or website, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.
